Delivery Timeline

• Major Cities (Lahore, Karachi, Islamabad): 2-3 business days
• Other Cities: 3-5 business days
• Remote Areas: 5-7 business days

Shipping Rates

• FREE Shipping: On all orders over Rs 1,000
• Standard Shipping: Rs 200 for orders under Rs 1,000

Payment Methods

• Cash on Delivery (COD): Available nationwide
• Credit/Debit Card: All major cards accepted via secure payment gateway
• Bank Transfer: Contact us for details

How to Track Your Order

Once your order is dispatched, you will receive an SMS and email with your tracking number and courier details.

• Step 1: Check your email/SMS for the tracking number
• Step 2: Visit the courier's website (TCS, Leopards, or M&P)
• Step 3: Enter your tracking number to see real-time updates

Order Status Updates

You will receive automatic updates at the following stages:

• Order Confirmed: Immediately after purchase
• Dispatched: When your order leaves our facility
• Out for Delivery: On the day of delivery
• Delivered: Confirmation of successful delivery

We take great pride in the quality of our collectibles. However, we understand that sometimes returns may be necessary. Please read our return policy carefully.

Return Window

You have 7 days from the date of delivery to initiate a return request.

Eligible for Return

• Items that are damaged during shipping (photo proof required)
• Items that are defective or have manufacturing errors
• Wrong item received (different from what was ordered)
• Unused items in original packaging (subject to 20% restocking fee)

NOT Eligible for Return

• Blind Boxes / Mystery Items: No exceptions
• Items without original packaging: Must be in resellable condition
• Items showing signs of use: Applied, mounted, or modified items
• Returns requested after 7 days: No late returns accepted
• Change of mind purchases: "I don't like it" is not a valid reason

Return Conditions

• Item must be in its original, unopened packaging
• All accessories and documentation must be included
• You must provide photo/video proof of the issue
• Return shipping is the customer's responsibility (except for our errors)

Refund Eligibility

Refund by Payment Method

• Credit/Debit Card Payments: Full refund to original payment method (minus return shipping if applicable)
• Cash on Delivery Orders: Store credit only (valid for 90 days)
• Bank Transfer Payments: Refund via bank transfer (5-7 business days)

Refund Timeline

• Store Credit: Issued within 24 hours of return approval
• Card Refunds: 5-10 business days depending on your bank
• Bank Transfer: 5-7 business days after confirmation

Deductions & Fees

• Restocking Fee: 20% deduction for "change of mind" returns
• Return Shipping: Customer's responsibility unless we made an error
• Original Shipping: Non-refundable unless order was our error

Lost or Damaged in Transit

If your package is lost or arrives damaged:

• Contact us within 24 hours of the expected delivery date (for lost) or upon receiving (for damaged)
• Provide photos of the damaged item AND packaging
• Do NOT throw away packaging until the claim is resolved
• We will file a claim with the courier and process your refund/replacement accordingly

Service Optimization Framework

• Transactional Metrics: Essential identifiers required for order fulfillment infrastructure
• Payment Processing: Securely delegated to PCI-DSS compliant third-party processors in accordance with international banking protocols
• Platform Analytics: Aggregated behavioral telemetry for continuous UX enhancement initiatives

Operational Utilization Parameters

• Execution of transactional workflows and logistical coordination
• Proactive communication regarding order lifecycle status updates
• Iterative platform optimization based on anonymized usage patterns
• Optional engagement communications (configurable preferences available)

Security Infrastructure

• Enterprise-grade TLS/SSL encryption protocols for all data transmissions
• Zero-knowledge payment architecture with external tokenization
• Strict non-commercialization policy for all user-associated metadata
• GDPR-aligned data portability and erasure capabilities upon request

Browser Session Management

This platform utilizes first-party session identifiers and analytical instrumentation to facilitate seamless navigation experiences and aggregate behavioral insights. Continued engagement with our digital presence constitutes acknowledgment of these operational parameters.

Acceptance of Terms

By accessing and using this website, you agree to be bound by these Terms of Use and all applicable laws and regulations.

Product Descriptions

• We strive to display product colors and images as accurately as possible
• Actual products may vary slightly from images due to lighting and screen settings
• All product descriptions are provided for informational purposes

Pricing & Availability

• All prices are listed in Pakistani Rupees (PKR)
• Prices are subject to change without prior notice
• We reserve the right to limit quantities on any order
• We may refuse or cancel orders if fraud or unauthorized activity is suspected

Intellectual Property

All content on this website including images, logos, text, and designs are the property of ELVERA and protected by intellectual property laws. Unauthorized use is prohibited.

Limitation of Liability

ELVERA shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Governing Law

These terms are governed by the laws of Pakistan. Any disputes shall be resolved in the courts of Pakistan.

Have questions or concerns? We're here to help.

Customer Support

• Email: [email protected]
• Response Time: Within 24 hours (business days)

Business Hours

Monday - Saturday: 10:00 AM - 8:00 PM (PKT)
Sunday: Closed

Before submitting a return request, please verify that your order is eligible for return.